Company Overview:

Given today’s business stride, off-line IT infrastructure causes lost productivity, time, and money, and damages competitive advantage. Organizations do balance cost versus risk in getting the right mix of in-house versus third-party maintenance, support and monitoring services for IT.

Above and beyond, expert skills are limited and expensive. But many organizations have a complex installed base that spans multiple vendors, licenses, technologies, devices, etc. Proactive IT service support is important to ensure business continuity and reliability.

Ensure Support Services Ltd was born in year 2016 in Dhaka, Bangladesh, to cater emerging information technology solutions support that provides exceptional value, innovation, assurance, and integrity. We advise companies in a highly complex information technology environment where businesses are challenged to continue to manage their own technology. We offer progressive outsourced solutions that enable companies to grow their businesses for superior end results, taking a customer-first approach in everything we do. Our main focus on IT Support Services provides exceptional value and improves our clients businesses, not just their IT environment. We truly do “Think Globally and Act Locally”.

We do it differently, by offering a personal customer experience at every touchpoint. Our IT professionals care about day-to-day client interactions and resolving customer issues quickly and efficiently, the first time. Our services are delivered with confidence, integrity, and trust so our clients can experience the same for their valued assets. We are technology experts, remaining one step ahead as technology evolves, engaged in understanding your problems so you receive the right services to grow your business.

When you engage Ensure Support Services Ltd, you engage an IT partner that provides high caliber, end-to-end technology management exuding confidence and trust to help grow your business. Our technology solutions promise forward thinking and innovation that leverages the strengths of your people, processes, and technologies to attain your business objectives.

Courage to be dissimilar made us to have many leaders to be our strategic partners. Entrusting our demanding clients, we are now equipped with many excellences that a company should have to provide the right solution to valued clients, at the right time, with the right combination, at the right price.

Our mission in the days to come is to make IT simple, flexible and on- demand in Bangladesh changing to a service-oriented model from a high cost-oriented model. Our goal is to introduce innovative ICT solutions, in order to increase efficiency and productivity for any business by enabling customers to be more productive and competitive.

We are leading our clients towards technology trend like virtualization and keep them ready to a smooth transition to cloud computing and digital transformation with ease.

 

Our Strategy:

Vision: To deliver greater values to our clients by providing complete competitive solutions that is responsive to dynamic market, and to treat clients, suppliers and other associates with the utmost respect is our Vision.

Mission: To build long term relationships with our customers and provide exceptional customer services by pursuing business through innovation and advanced technology for both on premise and in the cloud.

Our Values:

  • We are eager to learn and constantly learning, passionate about technology
  • We deliver 110%, and everyone is a team player
  • We believe in treating our customers with respect and faith
  • We understand the urgency in the services we are delivering and integrate honesty, integrity and business ethics into all aspects of our business functioning

Building on a solid foundation, we set our goals for future to be a trusted Information Solutions Systems Integrator, integrated with trusted services and security systems in Bangladesh.

Employees, Partners and Customers are our valued resources. We always ready to invest on resources to build a better tomorrow. In due course, we want to be Unalike to Tradition, to be Unique on our offerings, to be Competitive in market.

Signing a contract with a maintenance service provider doesn’t guarantee a good working relationship. Without an understanding of the ongoing value the service vender delivers, it’s not easy to determine whether it is invested wisely, and whether seeing a proper return.

The time and effort spent on managing vendors and service providers might mean there’s little left to meet the level of service the business expects. Worse yet, not managing contracts through proper IT service level management could leave customer at risk of lapsing agreements, or devices that are no longer maintained.

Ensure Support Services Ltd offers a single point of contact for all maintenance and support issues, regardless of the vendor or service provider involved. By taking care of IT service management on your behalf, we ensure you always receive consistent and reliable service.

Our Core Products, Solutions & Services:

 

Products:

    • Cisco
    • Fortinet
    • Sophos
    • Rosenbarger
    • Linkbasic
    • Vivanco
    • Symantec
    • MikroTik

 

Solutions:

  • Network & Application Monitoring Solutions
  • Security Incident and Event Management (SIEM)
  • Privilege Access Management (PAM)
  • IP Address Management
  • Data Loss Prevention
  • Network Access Control
  • Email Security
  • UTM/NGFW
  • Web Application Firewall (WAF)

 

Services:  

  • Structure Cabling
  • Data Center Infrastructure
  • Service Label Agreements (SLA)
  • Annual Maintenance Contact (AMC)
  • Warranty & Post Warranty Support
  • Hardware Servicing and Refurbishment
  • Device & Software Licensing Renewal Services
  • IT Equipment’s/Office Migrations Support