Warranty Support

Warranty Services

We’re dedicated to keeping your access to IT resources available!

ESS understands that the investment in IT infrastructure represents a significant fraction of the total investment when considering the growing value of your business assets. This is why ESS makes every effort to provide the best, cost-effective warranty and service coverage available – to keep your business safe.
ESS services include free phone and email support with replacement parts and service uplifts like 4-hour* onsite parts replacement that assures your access to IT resources is always online and available.

For more details about any of ESS service offerings feel free to contact us at sales@ensureservicebd.com

ESS Standard Warranty

ESS is proud to offer the best free technical support in the industry based on the warranty scope and replacement service included with our business and critical products**
The full, actual warranty, including limitations, is stated in the “Warranty” Section of the manual or proposal included with each product. Please review that section for a complete understanding of the available warranty and service levels in your location.

Coverage Products: TBD

ESS Extended Warranty Program

The ESS Extended Warranty program offers you the same high quality of service and support as the Standard Limited Warranty but for an Extended Contract period. The ESS Technical Support Team is available 24 hours a day, 7 days a week, to help troubleshoot any issues that you may encounter.

Coverage Products: TBD

*  Customers outside the four-hour support sections will receive Next Business Day (NBD) onsite support
** Business critical products include IT Security and Cisco product lines, replacement coverage is not available in all over Bangladesh